Industries
An AI assistant for insurance websites
Explains what your policies say and how claims work. Does not quote, does not recommend, does not decide cover.
₹2,999/month · 20,000 messages · no per-seat or per-resolution fee
Insurance websites carry a lot of text that customers genuinely need and almost never read: what is covered, what is excluded, what the excess is, what to do after an incident. The questions arrive constantly and the answers are already written down.
What must not be automated is equally clear. Quoting, recommending a product, and confirming whether a specific claim is covered are regulated activities involving facts the website does not hold.
Policy documents are the point
Policy wordings and key facts documents are published as PDFs almost universally. Eteon reads PDFs during the crawl, so the bot answers from the actual wording rather than from the marketing summary on the product page.
When it answers about an exclusion, it is answering from the document that governs the exclusion.
Claims guidance, at the hour claims happen
Incidents do not respect office hours, and the first thing someone needs is the process: who to call, what to document, what deadlines apply. That is published information and the bot delivers it immediately.
It does not confirm that a claim will be paid.
Quotes and recommendations go to a licensed person
Premium figures, suitability and cover decisions route to your team. The bot captures the circumstances so the conversation starts from a real position rather than from scratch.
It will not produce an indicative premium. In a regulated advice context an indicative number is a representation, and it is not the bot’s to make.
It says "I do not know" rather than reasoning about cover
Asked whether a particular set of circumstances is covered, it points at the relevant wording and routes to a person. A generative model reasoning its way to a cover decision from a policy summary is a complaint waiting to be filed.
Frequently asked questions
Can it tell a customer whether they are covered?
No. It can show what the policy wording says and route the question to your team. Applying wording to a specific set of facts is a decision for a person who is authorised to make it.
Can it produce a premium?
No. It captures the enquiry and hands over. An indicative figure from an automated system is a representation your firm would then have to stand behind.
What happens when it does not know the answer?
It says so and offers to hand the conversation to a person, with the transcript attached. It does not compose an answer from the shape of the question — which is the failure mode that matters for insurance, because a wrong answer about cover is a regulatory complaint, and it is documented in the transcript.
How long does setup take?
Enter your website URL, let it crawl, then paste one script tag into your site. Most sites are answering questions within a minute of the crawl finishing.
What does it cost?
Eteon Starter is ₹2,999 a month for 20,000 messages, with a 7-day free trial. No per-seat fee and no per-resolution fee, so automating more conversations does not raise the bill.
Related
Build one on your own site
Enter a URL, talk to the bot it produces, and decide from that rather than from this page. No card required.