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Refund & Cancellation Policy

Last Updated: August 10, 2026

This Refund & Cancellation Policy explains how billing, cancellations, and refunds work for paid subscriptions to Eteon ("we," "our," or "us"). By subscribing to a paid plan, you agree to the terms below. This policy should be read alongside our Terms & Conditions.

1. Subscription Billing

  • Advance Billing: Paid workspace plans are billed in advance on a recurring monthly or annual basis, at the plan price displayed at the time of purchase.
  • Auto-Renewal: Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.
  • Taxes: All fees are exclusive of applicable taxes (such as GST), which will be added where required by law.

2. Cancellations

  • Self-Service: You may cancel your subscription at any time from your dashboard billing settings. No cancellation fee applies.
  • Effect of Cancellation: Cancellation stops future renewals. Your plan remains active until the end of the current paid billing cycle, after which it reverts to the free tier (or is deactivated).
  • No Partial-Period Charges: We do not charge you again once you cancel; you simply are not billed for the next cycle.

3. Refunds

  • General Policy: Subscription payments are generally non-refundable. Cancelling stops future billing but does not refund the current or past billing cycles.
  • Eligible Exceptions: We may issue a refund at our discretion where (a) you were charged in error or double-charged, (b) a technical fault on our side prevented you from accessing the paid Services for a sustained period and we were unable to resolve it, or (c) a refund is required by applicable law.
  • Not Eligible: Change of mind after the billing date, failure to cancel before renewal, or non-usage of the Services during a paid period are not grounds for a refund.

4. How to Request a Refund

  • Email [email protected] from your registered account email within 7 days of the charge you are disputing.
  • Include your workspace name, the transaction/invoice ID, and a short description of the issue.
  • We will review and respond within 5–7 working days.

5. Refund Processing

  • Method: Approved refunds are issued to the original payment method used for the purchase.
  • Timeline: Once approved, refunds are typically processed within 5–10 working days, subject to your bank or payment provider's processing times.

6. Contact

For any billing, cancellation, or refund questions, contact us at:

Eteon · Flagship AI Systems