Solutions
"Where is my order", answered in the chat
The single highest-volume request in ecommerce support, and the one with the least judgement in it. It should never reach a person.
₹2,999/month · 20,000 messages · no per-seat or per-resolution fee
WISMO — where is my order — dominates ecommerce support volume, and it is almost entirely mechanical. Someone wants to know a fact that a system already holds. There is no expertise involved, only latency.
Handled by a person it costs a few minutes and arrives hours after it was wanted. Handled in chat it takes eight seconds and never becomes a ticket.
How it works
The customer gives an order number in the conversation. On a connected Shopify store the bot looks up the order and returns fulfilment status and tracking detail.
No account creation, no separate tracking page, no support form. The question is asked and answered in the same place.
What it does when the order is genuinely stuck
It reports the status rather than reassuring. A parcel that has not moved in six days is described as a parcel that has not moved in six days, and the conversation escalates to a person.
Inventing a delivery estimate to make a customer feel better is how a support interaction becomes a complaint.
Shopify today, crawl-based answers elsewhere
Live order lookup is a Shopify connection. On other platforms the bot answers from your published shipping and returns policy, which covers the general questions but not the specific parcel.
Said plainly because it is the thing most likely to be misread from a page like this one.
What it does to your ticket volume
Every WISMO conversation handled in chat is a ticket that does not exist. Because pricing is per message rather than per resolution, deflecting more of them does not cost more.
Frequently asked questions
Does this work without Shopify?
Order lookup is a Shopify capability today. On other platforms the bot answers shipping and returns policy questions from your site but cannot retrieve a specific order.
Can it modify or cancel an order?
No. It reads status and hands over to a person for anything that changes an order. Automated systems that mutate orders on request are how the wrong order gets cancelled.
How long does setup take?
Enter your website URL, let it crawl, paste one script tag. Most sites are answering questions within a minute.
What does it cost?
Eteon Starter is ₹2,999 a month for 20,000 messages, with a 7-day free trial. There is no per-seat fee and no per-resolution fee, so the bill does not rise as the bot handles more.
Related
Build one on your own site
Enter a URL, talk to the bot it produces, and decide from that rather than from this page. No card required.